Frequently Asked Questions

Our standard MOQ varies by product category. For stock items, the MOQ is typically 500-1,000 units. For custom OEM/ODM projects, the MOQ starts at 3,000-5,000 units depending on complexity. Contact us for specific product MOQ information.

Yes, we support mixed container orders. You can combine different product lines (cleaning, bathroom, kitchen, storage) to meet the minimum order value or container capacity. Our sales team will help optimize your order configuration.

For new clients, we typically require 30% deposit and 70% balance before shipment (T/T). For established partnerships, we offer flexible terms including L/C, O/A 30-60 days. All payments can be processed via wire transfer, and we also accept PayPal for sample orders.

Stock items: 7-15 days after deposit. Custom orders: 25-35 days for production after sample approval. OEM/ODM projects: 35-45 days including tooling and production. Rush orders can be accommodated with surcharge depending on our production schedule.

Absolutely. We offer full OEM/ODM services including custom design, material selection, color matching, logo printing, packaging design, and even product development from concept. Our in-house R&D team can bring your vision to life.

We offer multiple shipping options: Sea freight (FCL/LCL) for bulk orders, air freight for urgent shipments, express courier (DHL/FedEx/UPS) for samples. We work with trusted logistics partners to ensure cost-effective and reliable delivery worldwide.

Yes, we provide complete export services including commercial invoice, packing list, certificate of origin, quality inspection certificate, and any special certifications required by your country. We have extensive experience with customs procedures globally.

Yes, we offer DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) terms. We can arrange complete door-to-door service including customs clearance, duties payment, and final delivery to your warehouse. Price quotes available upon request.

Products are packed in individual poly bags or boxes, then in master cartons with reinforced corners. Export packaging meets international shipping standards. Custom retail packaging and display boxes are available for brand owners.

All shipments are thoroughly inspected and properly packed before dispatch. We can arrange cargo insurance to cover transit damage. In rare cases of damage, we will assess the situation and provide replacement goods or credit based on our quality guarantee policy.

Contact our sales team via email or inquiry form with your specific requirements. We will prepare a sample quotation including product cost and shipping. Once payment is confirmed, samples will be dispatched within 3-5 business days via express courier.

Sample products are charged at unit cost plus shipping. However, sample fees can be refunded or credited against your first bulk order (MOQ required). For potential high-volume clients, we may waive sample fees after evaluating your business plan.

Yes, we provide pre-production samples for all OEM/ODM projects. After you approve the design and specifications, we will create physical samples for your evaluation. Revisions are included until you are completely satisfied before mass production begins.

Stock samples: 3-5 days. Custom samples with logo printing: 7-10 days. Fully customized samples requiring tooling: 15-20 days. We will provide accurate timeline based on your specific requirements and current production schedule.

Please provide: target product specifications (size, material, color), logo files (AI/PDF/EPS format), packaging preferences, quantity requirements, and target price range. Reference images or competitor products are helpful. Our team will guide you through the process.